Help centre
Frequently asked questions.
Can't find what you need? Reach out — we're happy to help.
Customers
- We're live in Lusaka, Kitwe and Ndola, and expanding across Zambia.
- Most orders arrive within 30 minutes depending on distance and merchant prep time.
Where does ZipZap deliver?+
How long does delivery take?+
Merchants
- Apply on our Partners page and our team will reach out within 48 hours.
- Commission depends on your category. Our team will walk you through the details.
How do I join as a merchant?+
What's the commission?+
Riders
- Sign up on the Riders page. You'll need a valid ID, licence and smartphone.
- Weekly payouts directly to your mobile money or bank account.
How do I become a rider?+
When do I get paid?+
Payments
- Mobile money, card and cash on delivery.
- Yes — all online payments are processed through trusted, encrypted partners.
What payment methods are accepted?+
Are my payments secure?+
Safety
- Every rider goes through ID verification and an induction before joining.
- Reach support in the app — our team responds quickly to make it right.
Are ZipZap riders verified?+
What if there's an issue with my order?+
Deliveries
- Scheduled deliveries are coming soon. Right now, every order is on-demand.
- Yes — just share the order details with them or update the drop-off contact.